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Effective Date: February 15, 2026

Casa Luna Privacy Policy

Thank you for visiting Casa Luna. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://casalunapalmilla.com (the “Site”).

1. Information We Collect

We collect information that you voluntarily provide when you interact with our Site, including:

a. Personal Information You Provide Directly

  • Name

  • Email address

  • Phone number

  • Postal address

  • Payment information (if you make bookings or payments)

  • Any other information you submit through forms (e.g., contact forms, booking requests)

b. Automatically Collected Information

We may automatically collect certain information when you visit the Site:

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  • IP address

  • Device type and operating system

  • Browser type

  • Pages viewed and time spent

  • Referring website or search terms

  • Other usage data collected via cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

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  • Respond to your inquiries and communicate with you

  • Process reservations and booking requests

  • Provide products, services, and customer support

  • Improve the Site and user experience

  • Send you updates, newsletters, or promotional materials (only if you opt in)

  • Meet legal and regulatory requirements

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

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  • Recognize your device on return visits

  • Improve website functionality

  • Analyze site traffic and usage patterns with analytics tools

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You may choose to disable cookies through your browser settings, but some Site features may not function properly without cookies.

4. Third-Party Services

We may share or allow third-party service providers to collect information to support:

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  • Website hosting and analytics

  • Booking systems and payment processing

  • Marketing and communication services

 

Third parties will only have access to personal information as needed to perform their services, and they are prohibited from using it for other purposes.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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We may share information with:

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  • Service providers who help with our business operations

  • Legal authorities when required by law

  • Successors in the event of a merger or sale

6. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

7. Your Choices and Rights

You may:

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  • Opt out of marketing communications at any time

  • Request access to, correction of, or deletion of your personal information

  • Restrict how your information is used (where applicable under local law)

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To exercise these rights, please contact us at [email address].

8. International Users

If you access the Site from outside Mexico, your personal information may be transferred to and processed in Mexico or other countries where Casa Luna or its service providers operate.

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By using the Site, you consent to such transfers.

9. Children’s Privacy

Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. If we make material changes, we will post the new policy on this page with an updated Effective Date.

11. Contact Us

If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, contact us at:

 

Casa Luna

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